What Else Have You Got For Me?

What Else Have You Got For Me?

by | May 7, 2022 | How do I?

  What’s your biggest pet business challenge right now? I’ll bet you it’s finding, hiring and keeping employees. You’ve tried all your old tricks and nothing seems to be working as well as it did before the pandemic. Even your most tried and true methods barely...
My Experience Finding a Pet Sitter

My Experience Finding a Pet Sitter

by | Apr 23, 2022 | The Customer Experience

I’ve been providing pet parents with quality pet care for many years through my own pet business Preferred Pet Partners but recently I got to sit on the other side of the table. My husband and I moved to a new state and, along with settling in, we found ourselves...
How to Fire a Client

How to Fire a Client

by | Apr 9, 2022 | How do I?

Have you ever had to fire a client? Chances are, if you’ve been in business for any amount of time, you have. It’s unpleasant but sometimes necessary for the health of your business and for your own sanity. In this post I want to share with you a story about a client...
The Best Client Referral Program

The Best Client Referral Program

by | Mar 26, 2022 | The Customer Experience

As pet sitters and dog walkers we perform a very intimate service. We’re not selling widgets door to door. We go into people’s homes to take care of their family members. Because of this there is a tremendous trust factor involved. I know that I need to trust my own...
The Best Employee Referral Program

The Best Employee Referral Program

by | Mar 12, 2022 | How do I?

It seems like you can’t look anywhere these days without seeing a help wanted advertisement. Everyone is hiring and pet care businesses are no exception. Couple that with record low unemployment rates and you have an extremely challenging hiring market for small...