by Eliza Burr | May 13, 2023 | The Customer Experience
My favorite thing to do is run on the treadmill. Okay that’s not entirely accurate. I do like to run on the treadmill but not because I love to exercise. I mean really, who loves to exercise. Okay before you call me out on that, apologies to all you fitness fanatics...
by Eliza Burr | Apr 23, 2022 | The Customer Experience
I’ve been providing pet parents with quality pet care for many years through my own pet business Preferred Pet Partners but recently I got to sit on the other side of the table. My husband and I moved to a new state and, along with settling in, we found ourselves...
by Eliza Burr | Mar 26, 2022 | The Customer Experience
As pet sitters and dog walkers we perform a very intimate service. We’re not selling widgets door to door. We go into people’s homes to take care of their family members. Because of this there is a tremendous trust factor involved. I know that I need to trust my own...
by Eliza Burr | Jul 10, 2021 | The Customer Experience
Let’s talk post pandemic economics for a moment. Many of us small and medium size business owners have had a tough time finding new employees. And by tough time I mean it’s nearly impossible and businesses are cutting their hours simply because they don’t have enough...
by Eliza Burr | May 1, 2021 | The Customer Experience
As a pet sitter or dog walker we’re used to dealing with stressed out or fearful pets. I myself am an expert at getting frightened kitties to come out from under beds. Part of our job is to make the pets feel comfortable and minimize any stress they may feel. Part of...
by Eliza Burr | Apr 17, 2021 | The Customer Experience
Last week we talked about Spring cleaning for your business. One of the tips to get your business spic and span was to update your standard operating procedures or SOPs. This is a fancy way to say your documented processes. These are the “how to” documents associated...